Shipping & Returns Policy

We truly believe that Keto can work for anyone and we’ve seen such amazing, life-changing results, that we encourage everyone to give it at least a month. Like anything new, it takes time to learn how to eat Keto, for your body to adjust, and for you to see results.

If you’ve given it your best shot and are sure Keto is not going to move those unwanted pounds, rev up your energy levels and stop those obsessive food-cravings as it has for thousands of others, you can take advantage of our 90 Day Money-Back Guarantee. Just return the products to us at and we’ll credit the account you paid with within 2 business days (usually less) of receipt.

If you purchase one of our products that gets shipped (electrolytes, MCT oil powder, or Smoothies) you must return the products in like new condition to receive a refund. We will refund you for unopened products only. This means you should take extra care in packaging to make sure it arrives in good condition as things may leak during shipping. Missing or damaged plastic seals means we can not accept the product as a return.

The return address is as follows;

4340 Star Ruby Blvd
Boynton Beach FL 33436

Be sure to write your name and address clearly on the outside of the package AND place this information (including your email address) inside the package as well.

Perishable items such as breads or bars are not returnable.

Contact Customer Service on 1-866-For-Keto (1-866-367-5386) or support@completelyketo.com

CompletelyKeto Core Values

Our first responsibility is to the people who use our outstanding products and services to meet their needs.

Integrity is the core of our business. We are passionate about our industry.
We promote information that is meant to make a difference in the everyday lives of our community.

We wish to inspire healthier communities by connecting individuals to real food with our free and paid products.

We sell good products at a reasonable profit, we treat our customers like human beings, and trust they will always come back for more.

Communication is key and we provide phone numbers and multiple avenues to connect with us. We want to hear from you.

We are completely transparent and honest – with our customers and with our team members.

Our team is made up of people committed to serving customers with excellence and who strive to do the right thing.

We continually evolve, innovate programs, and offer and share our new findings to our community.

Shipping Policy

Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping is non-refundable.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

Shipping rates & delivery estimates
Most of our clients receive their purchases within 7-14 days of ordering. If you do not receive your order, please email support@completelyketo.com and we’ll be glad to look it up.

Damages
If you received your order damaged, please contact us to replace it. We will be happy to help. Please save all packaging materials and damaged goods before filing a claim.